Unsubscribe and refund

How to stop your MobioVR subscription and how to ask for a refund, step by step.

How to cancel your subscription

Use the instruction for your operator. Cancelling by SMS takes effect immediately.

Users Ooredoo

Send STOP1 to 1453 and your subscription is cancelled immediately.

Users Zain

Send UNSUB XR to 97979 and your subscription is cancelled immediately.

Users STC

Send STOP 1 to 50369 and your subscription is cancelled immediately.

By e-mail

E-mail us at help@mobiovr-kw.com and we will help you cancel your subscription.

  • Send it from the registered mobile number
  • Cancellation takes effect immediately
  • No app and no sign-in needed

  1. Send the keyword

    Text your operator cancellation keyword to the short code shown above.

  2. Receive the confirmation

    You receive an SMS confirming that your subscription has been cancelled.

  3. Subscription cancelled

    Billing stops and no further charges are made to your mobile account.

Refund policy

If you were charged by mistake, we are here to sort it out.

30 days to request a refund after a charge

  • You can request a refund within 30 days of the date of the charge.
  • To make the request, contact us through help@mobiovr-kw.com.
  • Include the mobile number linked to the subscription in your request.
  • Briefly describe the reason for the request and the date of the charge.
  • Every request is reviewed individually by our customer care team.
  • If the request is accepted, our team explains the next steps by e-mail.
  • Cancelling the subscription stops future charges but does not trigger an automatic refund.
  • For any question about a charge, write to help@mobiovr-kw.com.

MobioVR FAQs

Have questions about MobioVR? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my MobioVR subscription?
Access to every world in MobioVR: Kingdom of Living Things, Human Body, Space Science, Art, Cultural Heritage & History, Archaeology, the football academy and the knowledge quiz, in 360-degree scenes that run in your phone's browser, with or without a cardboard viewer.
How did I get subscribed to MobioVR?
You subscribed to MobioVR by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using MobioVR?
These subscriptions grant you unlimited access to all our MobioVR content and premium features during the active subscription period. Yes, MobioVR operates a subscription model (Ooredoo: KWD 1 weekly, Zain: KWD 0.2 daily, STC: KWD 0.25 daily), please refer to our relevant pricing information.
What do I need to use MobioVR?
A smartphone with a mobile browser and an internet connection. MobioVR runs in the browser, there is no app to install, and a cardboard viewer is optional: tap Enter VR to use one, or keep the scene flat on the screen.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the MobioVR platform or email us at help@mobiovr-kw.com
How do I cancel my MobioVR subscription?
To cancel your subscription, you can do so by texting (STOP1 to 1453 (for Ooredoo), UNSUB XR to 97979 (for Zain), STOP 1 to 50369 (for STC)), or by emailing our customer care team at help@mobiovr-kw.com.